MyPF Members Help and Frequently Asked Questions (FAQ).


Login FAQ

Q: How do I login?

Login by clicking a login option on the top right of page or


Q: I am getting a password error while logging in.

Check that your username (your registering email) and password is correct including capitals and special characters.

Please note that if you login using “Login with facebook” or “Login with google”, you should use your facebook/google login credentials.


Q: My login cannot be found.

If you have not registered, click on Login with facebook/google OR register for MyPF Membership here.


Q: Have you just Registered?

If you have just newly registered, you will receive a confirmation email to verify your email.

Please allow up to 2 business days for your Membership access to be reviewed and approved by MyPF.


Q: I did not receive my confirmation / password reset email.

Check your junk mail. Sometimes it may take up to 30 minutes for your confirmation /password reset email to arrive.

If you still have not received your confirmation / password reset email after 30 minutes, please get in touch with us.


Q: I forgot my password.

Click here to reset your password


Q: I cannot login using my Google account.

Did you register using your gmail email by putting in your email as your username and created a password? If yes, Login using Google option will not work. You will need to login using your email and password that you used during your account creation. If you cannot remember your password, please try to reset your password.


Membership FAQ

Q: Are there any charges during the Premier trial period?

No, there are no charges during the trial period. Make full use of the trial period to work with your financial planner on how you can achieve your financial goals!


Q: What are the different Premier subscription options?


Q: What payment options are available?

Multiple payment options are available including bank transfer, credit card, debit card and PayPal.


Q: What currency is the subscription fees quoted in?

Currency figures are in Ringgit Malaysia (MYR) unless stated otherwise.


Q: When does my Premier subscription start date begin?

Your Premier subscription start date begins from the date your signup is approved.


Q: Can I cancel and request a refund for my Premier subscription?

We only take on clients that we believe that we can truly help. If you are having any issues, we would love the opportunity to make it right!

However, if you would like to cancel your Premier subscription, please contact us for a refund of remaining duration which will be considered on a case-by-case basis.


Q: How will my Premier subscription renewal work?

After you complete your first Premier subscription period, you will be invoiced for your following period. If you paid via Paypal, the renewal is usually automatic. If you’re manually paying the renewal subscription, you have 30-days from your renewal end date to make payment. Your Premier subscription will be extended from your previous renewal end date.


Q: I can no longer access the Premier portal!

Your account is likely no longer in Premier status. Is your Premier (or MFP/FFP) subscription still active?

  • If no, you will need to proceed with renewal.
  • If yes, please contact us or your advisor to help check your account status.


Website Tips

Resources Guide

Use the Resources Guide provides you a link to various latest and popular financial articles, guides, and videos on various personal finance related topics.


Search Function

Use the search function (magnifying glass icon on top right menu bar for desktop) OR<search term>

Example: to search on savings related articles and guides


Short Links

Short links are useful for going to a particular guide without having to navigate the website/menus (and for Premier members, stock insights by entering the stock ticker).



Got More Queries?

Contact us and we will be happy to help.

  • General FAQ
  • Contact Us
  • General Queries: info [at]
  • Billing Queries: billing [at]
  • Premier Membership Queries: premier [at]